Please contact Guests Services via the Contact Us page or by emailing guestservices@aindubai.com
Guest of all age groups are welcome to experience the World’s Tallest Observation Wheel. However, anyone under 16 should be accompanied by an adult who is 21+.
11,200 tonnes of steel has been used in the construction of Ain Dubai, that’s 33 percent more than the amount of iron used on the Eiffel Tower.
From the ground to the top of the tallest cabin, the Ain Dubai tops out at 250 metres, making it the world's tallest observation wheel. It is 82 m taller than the High Roller in Las Vegas.
Yes, every cabin is fully air-conditioned.
One rotation takes approximately 38 minutes, but we advise you to arrive 30 - 60 Minutes prior to your experience to complete the entry process, buy snacks or beverages and visit the toilets before you board - there are no toilets in the cabin. After your experience, extend your stay with a visit to our Seaview Lounge on the first floor or modern bistro cafe on the ground floor.
We are a fully catered attraction, therefore F&B purchased externally or brought from home is not permitted at Ain Dubai. You may take F&B purchased from our lounge or concessions inside the cabins.
It is highly unlikely that you will experience motion sickness in the cabin as the wheel moves at walking pace.
Ain Dubai is located at Bluewaters in Dubai, opposite Caesar’s Palace Bluewaters Dubai and near to other top-rated Dubai tourist attractions. Visit our Plan Your Visit page for more details. The Ticket Office is located at the base of Ain Dubai, but we highly recommend you book in advance to avoid disappointment.
Visit our Plan Your Visit webpage for details on how to find us.
Guests' health and safety is our first and foremost priority. Under certain weather condition such as sandstorm, rain, heavy wind or if there is a technical malfunction, Ain Dubai will not be operated.
All cabins are designed to ensure the safety of passengers at all times. Each cabin contains an intercom, fire sensors, and CCTV cameras and is equipped with safety equipment, rescue equipment, fire extinguishers and a defibrillator unit.
Thermal cameras will be installed at the main entry points, with social distancing measures enforced and all staff will comply with strict hygiene measures and have their temperatures regularly checked. Cleaning and disinfection of the cabins between each guest and overall facility is routine.
I am pregnant or have a serious illness, is it safe to enter the cabin?
Yes, Ain Dubai is a slow moving, air-conditioned ride experience, similar to a gentle flight. However, if you suffer from any serious medical conditions, or medical conditions relating to your pregnancy please contact our Customer Service Team on guestservices@aindubai.com for further information.
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